Looking to hire a new IT technician, but aren’t sure what to write? Well, if you’re going to post any old post online, think again. Getting your IT technician job description right is important, as it acts as the first point of contact between your business and the ideal candidate.

It says a lot about your business as a whole, rather than just the job at hand. Here are a few simple tips to help you write your IT technician job description, as well as two examples that you can tailor to your needs.

What are the main duties of an IT technician?

When writing your IT technician job description, it’s important to ensure potential applicants understand exactly what they’ll be expected to do. This will help attract those with the correct skill set rather than having underqualified or underskilled applicants.

Here are some of the typical duties of an IT technician:

  • Troubleshoot software and hardware issues.
  • Help with in-office computer problems or general set-up.
  • Installing and configuring programmes, software etc.
  • Repairing or replacing any damaged technology and hardware.
  • Upgrading systems and programmes.
  • Being the point of contact for technological issues in the office.

Rather than having a long, comprehensive list of all the responsibilities the future employee will have to deal with, keep it concise and to the point so as to not overwhelm them. Be precise and give an accurate insight into the role, but try not to ramble or give unnecessary details.

What does an IT technician do?

The role of an IT technician involves working with employees or customers to fix their software or hardware issues. As well as this, a technician will also typically be expected to assist with optimising networks and computer systems.

What else should be included in a job description?

As well as giving an insight into the role, you’ll want to also discuss your company too. This includes where the job is based, for example, is key as including a more specific location can optimise and boost your listing. While you don’t have to give a specific address, you should add where the general area of where the office is based.

Think about what sets your business apart from others and why it’s such a great place to work. This could be anything from private healthcare and a pay scale to casual dress code and regular business dinners.

Discuss the type of person you’d like to hire, including personality traits, education and experience. This will help people looking at the job description decide if the role is for them, therefore cutting down on underqualified applicants.

IT technician job description examples

Example 1:

We are seeking an experienced and professional IT Technician to join our busy team. In this position, you will be responsible for any IT related questions and queries from the rest of the company, as well as looking after the office’s computer systems.

The successful applicant will be working closely with a number of departments and, therefore, needs to be personable and timely.

The ideal candidate will have two years worth of experience in IT as well as a Bachelor’s degree in Computer Science or similar. Applicants with further experience but no degree will still be considered.


  • Troubleshoot software and hardware issues.
  • Help with in-office computer problems or general set-up.
  • Both installing and configuring programs, software etc.
  • Repairing or replacing damaged technology and hardware.


  • Competitive starting salary, from £25,000 – £30,000 per year depending on experience.
  • Pension contribution.
  • Cycle to work scheme.
  • Private healthcare.

Location: London, UK

Example 2

Are you after a job in the IT sector? Our modern business is seeking a qualified IT technician to assist with both software and hardware issues.

Responsibilities include troubleshooting software and hardware, helping with computer issues, configuring programs, replacing damaged technology and troubleshooting.

You will be working across multiple departments and, therefore, must be confident in both your communication and abilities. The ideal candidate will have more than two years experience in the field, as well as a degree in a relevant subject and high knowledge of system maintenance.

You’ll enjoy a multitude of benefits when working at our busy office. This includes a competitive salary, private healthcare and regular business trips.

Location: London, UK

Salary: £25,000 – £30,000

Key Takeaways

To ensure your job descriptions help you find the best candidates, remember these key takeaways:

  • Always include an exact job location to optimise your listing.
  • Specify education, skills and experience required to be successful in this role to prevent underqualified applicants.
  • Outline the duties and responsibilities of the position, but be concise rather than having a long list.
  • Discuss company benefits and what makes your business unique to appeal to potential applicants. You aren’t the only choice, after all, so it’s important to reflect on why your company is the best of the bunch.
  • Give a clear call to action so the candidates know where to go to apply.